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Getting Started
Q: How do I start making a calendar?
A: As a new visitor to My Perfect Calendar, it's really easy for you to get started. Firstly you need to become a registered user. To do this you will need to click on the "First time? Register here" icon at the top right of the home page and fill in your details. Then you are ready to start creating personal calendars by following the 5 simple steps on the site. Photos can be stored in your account and used for future calendars and can be added to, edited and deleted as and when you want to!
Q: Can you give me some ideas of themes for calendars?
A: As our calendars can start at any month during the year, they can be used for lots of different occasions. Our most popular orders are for birthday and Christmas gifts, however there are lots more reasons for purchasing one of our bespoke calendars either for yourself or as a gift, and here are just a few suggestions:
- Weddings
- Engagements
- Hen do's
- Academic year
- Corporate gifts
- Staff gifts
- Mothers to be
- New mothers
Q: Do the calendars contain any form of branding?
A: Yes, each calendar page will have a discrete "My Perfect Calendar" logo on it - the marque of a genuine quality product.
Q: Do you offer preferential rates for bulk orders?
A: We have preferential rates for bulk orders in excess of 250 calendars.
We also have a scheme for rewarding not for profit organisations who promote our calendars through their networks.
If you are interested in either of these opportunities, please contact us at customerservice@myperfectcalendar.co.uk
Uploading Images
Q: Is there a limit on the number of images I can upload?
A: The number of images you can upload is determined by the file size of those images. You have an 'allowance' of 100MB storage space for your images. If you check at the top of your screen when you are logged on, you will see how many images and how much file space you have used.
Q: I am having trouble with the image uploader software...
A: If you are having problems with the image uploading software, you can upload your images manually, one at a time. Simply go to Step 1 and click on the option to upload each image one at a time.
Q: How do I add images to my account?
A: After you first register as a user of the website, you will be taken to 'Step 1' which is where you can upload your images. There are two ways to upload your images, you can either use the built-in software to select your folders and drag and drop images ready for upload, or you can manually upload them individually. You will find instructions on the Step 1 page to assist you in this process.
Q: How long will you store my images?
A: As long as you are registered with My Perfect Calendar, your images will be stored on our servers. If you do not make a purchase within twelve months, we will contact you to notify you that your account is about to expire.
Q: What if I want to upload more images than I have space for?
A: You have 100MB of space for your images which should be plenty for you to produce a number of different calendars. If you want to upload more images that will exceed your storage space, you will be required to delete some existing images. You can do this from the "My Account" page.
Q: How do I crop, enlarge or zoom in on part of an image?
A: Currently you cannot crop, enlarge or zoom in part of an image within the site - you will need to do this offline using any image manipulation software.
Q: Will the photos be cropped when printed?
A: Images will be automatically cropped to fit the picture area which is landscape. If you upload portrait pictures then the system will automatically crop the centre section. Remember that the results can be seen in detail in the preview pages before you place your order.
Q: What type of images can I upload?
A: You can upload the most popular image file formats from most cameras. We support JPEG and GIF file formats.
Q: Can you do red-eye removal or otherwise improve my images for me?
A: No, you should ensure that you are happy with your images before you upload them. There is a 'quality control' function at the upload stage that will inform you of the resolution quality of your images.
Q: Some part of my image has been cropped. How did this happen?
A: Images are automatically cropped to fit the landscape shape of the calendar picture slot. If you upload pictures that are portrait, for example, the centre section will be cropped and used.
Q: How do I delete images from my account?
A: All of your historical activity can be reviewed in 'My Account' which can be found on the left-hand side of the dark green bar at the top of your screen. Within 'My Account', you'll find the 'My Photos' page which will show you thumbnails of all of the images you have uploaded. Beneath each image is an option to delete it.
Q: What is the minimum resolution for my images for a good quality calendar?
A: The minimum resolution for a good reproduction is 1600x1200 pixels, usually this mean setting your camera to fine or superfine. The image area on the calendar is approximately 26cm x 17cm and will be printed at a maximum of 240dpi.
Q: How long will it take to upload all of my pictures?
A: The length of time it will take to upload your pictures will be dependent on the speed of your internet connection.
Calendar Ordering
Q: How do I edit a calendar I have already started?
A: You can edit a calendar right up until the point that you pay for it. You can do this during any of the five steps, including the Basket page and the Account page.
Q: Can I start more calendars before I have completed an existing one?
A: Yes, just click on the 'Create a new calendar' button on the 'My Account' page.
Q: Can I order my calendar in any other size apart from A3?
A: No, My Perfect Calendar produces exceptional quality calendars that provide good space for your images and lots of room for your important dates. This can only be achieved by our calendars being A3 size.
Q: Can I order more than one copy of the same calendar?
A: Yes. Once you have completed your calendar, you will be taken to the 'Basket' page where you will have the opportunity to change the quantity of calendars you order.
Passwords, Preferences Data
Q: How do I change my email address?
A: Go to the 'My Details' page in the 'My Account' section.
Q: What do I do if I have forgotten my password?
A: If you have forgotten your password, enter your email address as normal when you log-in and select the 'reset password' option. A randomly generated password will then be emailed to you.
Q: Are my photos safe on your site?
A: Yes indeed they are. Please be assured that your photos can not be accessed by anyone else. Please refer to our privacy statement which can be found on the foot of each page.
Q: What is your statement on privacy of my photos?
A: Please refer to our privacy statement which can be found on the foot of each page.
Payment and Delivery
Q: How do I pay for my calendar?
A: My Perfect Calendar uses Paypal as its online payment partner. We accept the following payment methods: Visa, Mastercard, American Express, Maestro (previously Switch), Visa Electron, Delta and Solo. You do not need to have a Paypal account to pay via Paypal.
As you are ordering a bespoke product, your account will be debited prior to your order being fulfilled. All charges are in UK pounds (pound;).
Q: I don't have a debit/credit card. Can I pay by cheque?
A: If you do not have a credit or debit card, you can also pay by bank transfer or via your PayPal account if you have one. For further information, see www.paypal.co.uk
Q: Can I get a VAT receipt for my order?
A: My Perfect Calendar is not VAT registered therefore no VAT is payable on your calendar.
Q: When will my credit/debit card be charged?
A: Your credit/debit card will be charged at the point at which you checkout using the PayPal system. As your order is totally bespoke, payment must be received prior to producing your calendar(s)
Q: How do I update my credit/debit card details?
A: We do not store any details of your payment methods. We link to PayPal to provide you with a secure and trusted means to pay for your calendars.
Q: Can I have an order sent to a different address?
A: Yes, when you have completed your calendar and go to the checkout, you will be asked for an address for which your payment method is registered plus a delivery address which could be the same address or it could be a different one.
Q: If I order more than one calendar with the same delivery address, will you combine the orders to save postage?
A: Yes. Please refer to the Delivery section of the Help notes for details of delivery costs for individual and multiple orders.
Q: How will my order be delivered?
A: All calendars will be sent out to the shipping address supplied by Royal Mail Recorded Delivery. We aim to dispatch all orders within 3-5 working days, however occasionally circumstances beyond our control may affect these timings, therefore if you have a specific deadline date for the arrival of your calendar (e.g. a birthday or Christmas), please ensure you complete your order in good time.
If any items arrive in a faulty condition please contact us within 14 days at customerservice@myperfectcalendar.co.uk and a member of staff with get back to you within 48 hours.
Q: Can I cancel my order once I have created my calendar?
A: As you are ordering a bespoke product, you can cancel or amend any order placed with My Perfect Calendar as long as it hasn't entered the production or despatch process. This means you can make changes right up until the point at which you actually pay for your calendar. Once your order payment has been processed, you will receive an order confirmation and at this stage you can no longer cancel and amend your order.
Q: Can I track and trace my order?
A: There is no facility online to track your order. You will receive an email confirmation that your order has been received and another to confirm it has been dispatched. You can expect to receive your calendar within 5-7 working days of receipt of your order. If you are concerned about the delivery of your calendar(s), please email customerservice@myperfectcalendar.co.uk.
Q: Can I get a refund if I am unhappy with my calendar?
A: My Perfect Calendar wants you to feel confident ordering with us and so we will do all we can to get your calendars to you in good condition. Should you however be unhappy with your purchase or your calendar/s arrive in a faulty condition please contact us at customerservice@myperfectcalendar.co.uk or write to us at the address on our Contacts page within 14 working days. A member of staff will contact you within 48 hours of receipt of your correspondence to discuss your problem and, if appropriate, arrange for a new calendar to be sent to you or a refund to be given. Any refunds will be given using the payment details used to purchase the calendar online.
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